Website terms and conditions

Scope of these terms

These terms apply when you access the Hong Quynh Dental Clinic website, read its content, or submit an appointment request. By using the website, you agree to follow the version of the terms published at the time of use.

These terms govern only website use and the appointment request form. A treatment plan, treatment consent, quotation, payment schedule, aftercare instructions, and specific warranty conditions are discussed separately after the dentist examines you.

Website and dental information

Website content provides general information about the clinic, dental services, reference prices, and preparing for an appointment. It is not a diagnosis, prescription, treatment instruction, or individual recommendation for a particular case.

Your oral health, general health, imaging, and examination findings may change which options are appropriate. Do not self-treat, change prescribed medicines, or delay seeking medical care solely because of website content.

The clinic aims to keep the content clear and accurate, but information may need to change when services, prices, or professional guidance are updated. Confirm important information with the clinic before making a decision.

Appointment requests

The online form submits an appointment request only. A request is not a confirmed appointment and does not guarantee that the clinic can accept the selected date, time, or service. The clinic will call or message you to confirm availability and agree on a time.

The website does not collect payment, deposits, or other charges through the form. Do not treat your selected time as a confirmed appointment until the clinic has contacted you.

You are responsible for providing an accurate name, phone number, preferred time, and relevant information. Do not submit a request using another person's identity unless you are authorized to act for them. Contact the clinic if your information or plans change.

Examination and treatment decisions

The dentist needs to examine you in person and may recommend X-rays or another assessment when needed. After the assessment, the dentist discusses the findings, options that may be considered, benefits, limitations, risks, expected steps, and related costs.

You may ask questions and choose or decline an option after it has been explained. Treatment begins only after you agree to the plan and cost. Website content and an appointment request do not constitute treatment consent or replace a direct discussion with the dentist.

Provide accurate information about symptoms, health conditions, medicines, allergies, and previous treatment. Missing or inaccurate information may affect the assessment and choice of treatment.

Prices and payment

Prices published on the website are reference amounts in Vietnamese dong. The final cost depends on examination findings, treatment items, the selected material or system, and any additional steps that may be needed. The clinic discusses the quotation before treatment begins.

Foreign-currency equivalents, when shown, are provided only for comparison. Exchange rates can change, and a converted amount does not mean that the clinic accepts payment in that currency. Vietnamese dong prices are the primary reference.

The clinic accepts cash or bank transfer. The total cost, included items, and timing or stages of payment are confirmed separately for the treatment plan. The website does not establish a general deposit, refund, or cancellation policy unless the clinic separately publishes and confirms one.

You can review the reference price list and contact the clinic if you need clarification before your appointment.

Treatment outcomes and warranties

Outcomes, discomfort, recovery time, and restoration durability can differ between individuals. The website does not promise the same outcome, completion time, recovery time, or treatment lifespan for every case.

Some materials, restorations, or products have separately published warranty periods. A warranty period is not a promise that treatment or a restoration will last for exactly that duration. Confirm the scope, applicable conditions, exclusions, assessment location, and warranty process for the specific service before treatment.

Acceptable website use

When using the website, you must not:

• Provide false information, impersonate another person, or submit a request for someone when you are not authorized to act for them.
• Attempt unauthorized access to systems, data, or areas not intended for you.
• Interfere with website operation, bypass security measures, or distribute malicious code.
• Send automated, bulk, or repetitive requests intended to disrupt reception operations.
• Use the website unlawfully or in a way that infringes another person's rights.

Rights in website content

Unless stated otherwise, the website's content, images, layout, and materials are owned or lawfully used by Hong Quynh Dental Clinic and the relevant rights holders.

You may view and use the content for personal informational purposes. Do not copy, modify, republish, distribute, or use it commercially without permission except where permitted by law. Third-party trademarks, images, and materials remain the property of their respective owners.

External links and website availability

The website may contain a map and links to external messaging services, social media, or other websites. Those services have their own terms, policies, and operating practices. Providing a link does not mean that Hong Quynh Dental Clinic controls or guarantees all external content or activity.

The website may be temporarily unavailable because of maintenance, technical faults, network incidents, or circumstances outside the clinic's reasonable control. The clinic does not promise uninterrupted or completely error-free website operation.

Emergencies

Do not use the website or appointment form to request emergency care. Seek urgent medical help or attend an appropriate nearby medical facility for serious symptoms such as difficulty breathing, difficulty swallowing, uncontrolled bleeding, major trauma, or a rapidly worsening condition.

Contact and resolving concerns

If you have a question, complaint, or dispute concerning the website or an appointment request, first contact Hong Quynh Dental Clinic so the matter can be discussed and clarified.

Call 0965 794 622 or visit 14 Ng. 36 P. Miếu Đầm, Từ Liêm, Hà Nội during opening hours from 08:00 to 19:30 every day.

These terms are interpreted under Vietnamese law. Nothing in them excludes or limits patient rights, consumer rights, or clinic responsibilities where the law does not permit an exclusion or limitation.